Acceptable Use Policy
Last updated: March 2019

It is in the best interests of homestaybuddy and its customers to protect email recipients from abuse. By protecting the rights of email recipients, homestaybuddy and its customers guard against service providers taking action against the email marketing industry and help to ensure the long-term viability of email as a communications channel. With this in mind, homestaybuddy’s Acceptable Use Policy (AUP) is designed to protect our customers’ ability to send, while simultaneously respecting the recipient’s inbox.

homestaybuddy respects the email recipient’s inbox.

homestaybuddy is an application/email service provider for managing and sending to opt-in email lists. homestaybuddy has a wide array of customers, including public and private companies, nonprofit organizations, and government agencies.

homestaybuddy supports responsible e-commerce, and prohibits the use of our services and network for sending unsolicited bulk email.

homestaybuddy offers an easy way for recipients to unsubscribe from all email lists. If you, as email recipient, would like to submit a complaint against one of our list owners, please send a copy of the email, with full headers, to nospam@homestaybuddy.in. Your complaint will be registered against the list owner. Penalties may include suspension, imposition of license fees, and termination of accounts. If you have questions or concerns about this policy, please write to privacy@homestaybuddy.in.

For Internet Service Providers, homestaybuddy respects your system and your customers’ rights.

While homestaybuddy does its best to keep its system free from abuse, proactively educate homestaybuddy’s customers regarding best current practices, and act swiftly when abuse does occur, complaints do happen. homestaybuddy handles every complaint sent to us.

If users on your system complain about messages sent from homestaybuddy’s service, please forward the message in question with full headers and with the original recipient’s email address intact to nospam@homestaybuddy.in.

This is an automatic processor that will register the complaint against the list and notify the homestaybuddy Standards and Practices staff. homestaybuddy will handle complaints in accordance with our Acceptable Use Policy. Actions may include account suspension, imposition of fines, and account termination.

If you are responsible for a large network, homestaybuddy will be happy to set up a custom complaint channel for your users. When your users complain to you regarding unsolicited email from any of homestaybuddy’s domains, you can forward the complaints to us and we will register the complaint against our customer. You may also specify an acceptable complaint threshold, and if that is reached, that customer will be automatically prohibited from sending any further mail into your domain. If you would like us to set up a custom complaint channel for your domain, please contact us at privacy@homestaybuddy.in.

If you have questions or concerns about our policies, please contact us at privacy@homestaybuddy.in.

The following are the founding principles for our policies:
1. Opt-in
Recipients must explicitly request to receive our customer’s email with the understanding that the customer has properly set expectations regarding frequency and content.

2. One subscription, one removal
Each subscription is an opt-in to a specific list of a specific entity.

The following rules govern the use of the homestaybuddy Guest Management Solutions system:
1. Frequency
Customers must determine the frequency as to which their recipients are mailed to as not to fatigue them.

2. Rules Governing Co-Registration
Subscriptions may only be generated by recipients explicitly opting-in to specific lists.

Uniqueness: Any single registration, or individually checked box, may result in subscription to at most one unique entity. Additionally, a single registration may result in an address being uploaded to our system only once.

Timeliness: Mailings must commence within 30 days of original signup.

Notification: The initial message sent to recipient addresses collected must be an introductory message describing how the addresses were obtained, the content of the mailings, and the frequency of the mailings.

3. Documentation
For recipient addresses collected through online methods, customers must collect and maintain opt-in documentation, which must include the IP address, date, timestamp, and exact URL of subscription.

For addresses collected through offline methods of registration, documentation must include appropriate information detailing the relationship to the recipient and when and how the recipient asked to be subscribed.

homestaybuddy reserves the right to require documentation at the time addresses are uploaded.

homestaybuddy reserves the right to disclose opt-in documentation, and in the case of a valid legal complaint, customer name and contact information.

4. Accountability and Liability
List owners are solely responsible for their subscription generation methods, and assume all liability for any vendors, co-registration providers, contractors or brokers used to assist them in generating subscriptions. It is the list owners’ responsibility to guarantee vendors’, contractors’, and brokers’ adherence to homestaybuddy policies.

5. Use of Other Services
homestaybuddy customers are not allowed to send unsolicited commercial email (UCE) through any other vendors or systems.

List owners may not use another service to “list clean” or “list wash” a list hosted with homestaybuddy, nor to create documentation for a list hosted with homestaybuddy.

6. Timeliness
Customers are expected to respond to homestaybuddy inquiries in a timely fashion. Failure to do so may result in a temporary suspension.

7. Unsubscribed and Bounced Addresses
homestaybuddy will ensure that unsubscribed addresses are removed from lists quickly. List owners may not re-upload unsubscribed or pruned addresses without a new, fully documented subscription request. In the case where the recipient has previously requested an unsubscribe, the list owner must confirm the new subscribe request in a double-opt-in fashion.

8. Upload of Non-Opt-In Addresses
homestaybuddy has software that detects non-opt-in addresses at the time of upload. List owners may not attempt to circumvent this automated process.
Accessibility Policy
Homestaybuddy aren technical barriers to accessibility on our website and other digital platforms (collectively, “Digital Platforms”) for persons with disabilities. We understand that individuals with varying disabilities may seek information on our Digital Platforms, and it is our goal to provide such individuals access to the content, features and functionality available through our website.

With the above in mind, we are taking several steps to make our Digital Platforms accessible. In addition, we will continue to implement commercially reasonable changes to improve accessibility to the content, features and functionality of our Digital Platforms.

If you are unable to access any content, feature or functionality available on or through our Digital Platforms, please email us at accessibility@homestaybuddy.in ustomer care team at the numbers below. We will make reasonable efforts to address the problem, which may include providing you an alternative method(s) for obtaining the content, accessing the functionality or features, and/or fulfilling your request.

Customer Care Phone Numbers
Head Office
+91 9740280978

South India Operations
+91 9699 9969

North India Operations
+91 8903 9012